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FAQ's

Helpful Information for Parents and Whānau

Frequently asked questions

Here are some of the most common questions we receive, along with clear answers to help you quickly find the information you need.

Who can pick up your child from care?

In the interest of safety and security, the only people who can pick up your child from Pukeko Preschool are people whose details have been included in the child’s enrolment form.

If there is an emergency or a change, you must contact us before the child is picked up to ensure that teachers are notified of the change.

If there is a person who is specifically not authorised to pick up your child, you will need to notify this to Pukeko Preschool in writing or on the enrolment form.

If any changes regarding the people who can and cannot pick up your child occur, please contact us as soon as possible.

Nappies

Parents are expected to provide sufficient nappies for the day for each child.

Each child with nappies will have their own cubby hole in the bathroom (next to the nappy changing table), where spare nappies can be stored – this is always a great help to us.

We recommend that each nappy is named to reduce confusion.

In this cubby hole, you can also store extra items like specialised powder or creams for your child.

Pukeko Preschool provides wipes, so there is no need to provide these for your child.

Sick children

If a child attending becomes unwell or upset, we will contact the authorised people listed on the Enrolment form, for them to pick up the child(ren) as soon as possible.

Please keep children who are unwell at home until they have recovered.

Accidents and first-aid

At all times, there is a fully stocked first-aid kit, and first-aid certificates of staff are current.

If we are concerned about a child, we may call a parent to collect the child.

If a serious accident occurs, our policy is to ensure the safety and well-being of the child by calling an ambulance and an appropriate form of medical help, and then we will contact the parents.

All accidents and incidents are recorded in our Accident and Incident book.

Children who are taking medication are also recorded.

Emergency procedures

Evacuation procedures will be displayed, followed by a practice once a term.

Only bags containing medication will be evacuated with the children.

Civil Defence procedures will be followed in the appropriate circumstances.

Centre policies and information

Pukeko Preschool has a comprehensive set of policies and procedures.

Each policy includes an explanation of why the policy is necessary, the details of the policy itself, as well as any associated procedures and forms, and references to the ECE licensing criteria and Te Whāriki if appropriate.